Operations

Messaging

AI-composed customer communications

Rule-based messaging engine with AI composition. Define triggers, let AI draft context-aware messages, review before sending. Email delivery via Resend.

app.novala.ai
AI Message Composer
AI Draft
Trigger Event
Inspection Completed
Equipment: Overhead Crane #OC-001
Result: 2 findings, 1 serious
Customer: Western Distribution
Rule: Post-Inspection Summary
Email Draft
To: ops@westerndist.com
Subject: Inspection Report — OC-001

Dear Western Distribution Team,

Your overhead crane OC-001 inspection is complete. We identified 2 findings including 1 serious item requiring attention...

[Full report attached]

What's included

Everything you need from the Messaging module.

Rule Engine

Define message triggers with SQL conditions and audience targeting.

AI Composition

Claude drafts context-aware messages using your brand voice.

Review Queue

Review and approve AI-drafted messages before delivery.

Delivery Pipeline

Email delivery via Resend with tracking and analytics.

See Messaging in action

Book a demo and we'll show you how Messaging fits your team's workflow.